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Enhanced Community Quarantine FAQS

by Kimstore Enterprise 24 Apr 2020

Got questions about your order gadget? Delivery details or simply want to ask a question about your transaction with Kimstore? Check out our list of Frequently Asked Questions people ask in our community! 

 

DELIVERY INQUIRIES

 

METRO MANILA DELIVERIES

Yes, we have deliveries within Metro Manila only due to the enhanced community quarantine. Give us 1-3 business days to process your orders. 

Note: We cannot deliver on locations in Metro Manila that are under total lockdown.

 

PROVINCIAL DELIVERIES

Deliveries in the provinces are currently on hold because of the implemented ECQ. We will ship your orders 1-3 business days after the ECQ has been lifted. 



DELIVERY FEES

Additional PHP 149 is asked from the customers for the delivery fee. 

Note: This is for Metro Manila orders only. 



CASH ON DELIVERY (COD) NOT AVAILABLE

For COD, it is temporarily suspended because of the current ECQ in Luzon. Our partner couriers that deliver via COD are currently not operating. 

We recommend payments via online bank transfer, GCash, GrabPay and DragonPay as a precaution and also to protect our delivery partners during transaction. 

On the other hand, we can ship your order via on-demand delivery services (Grab, Angkas, Lalamove) with the fixed delivery fee of PHP 149.



HOW TO ORDER?

There are two ways to order. 

  1. Via www.kimstore.com (our official website); or
  2. Via filling out the order form: https://bit.ly/34K2HwE



CREDIT CARD PAYMENTS

1. We accept credit card payments via PayMaya. HOW?

2. Go to our website: www.kimstore.com

3. Select the product that you want to purchase

4. Add to cart

5. From the payment options, select Online Payment > PayMaya 

Note: Installment payments via PayMaya is NOT AVAILABLE. Straight payments via credit card only. 

 

Another option is to pay via PayMongo. How? 

1. Fill-out this form: https://bit.ly/34K2HwE

2. Select pay via credit card on the payment options.

3. Wait for our email confirmation and instructions including the unique link wherein you can pay for your orders. 



DEBIT CARD/GCash/GrabPay/OTC/CEBUANA/M LHUILLIER PAYMENTS

1. Fill-out this form: https://bit.ly/34K2HwE

2. Select pay via DEBIT CARD/GCash/GrabPay/OTC/CEBUANA/M LHUILLIER PAYMENTS on the payment options.

3. Wait for our email confirmation and instructions including the unique link where you can pay for your orders. 



INSTALLMENT PAYMENTS

Our installment payment options are currently ON HOLD.



HOW LONG SHALL I WAIT FOR MY ORDER?

Upon payment verification, kindly give us 1-3 business days to prepare and deliver your orders. 



DEFECTIVE ITEMS

First, we want to apologize if you received a defective item from us. You can fill out this form to escalate: https://kimstore.com/kimstore-technical-concerns

 

IGNORED MESSAGES / LATE RESPONSES 


We apologize if there's a delay in response as we are processing confirmed orders first and delivery bookings might take some time. We promise to assist you shortly and sorry for the inconvenience. Thank you.

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Terms & Conditions
Terms and Condition

Warranty

The date of purchase is considered as the first day of warranty period. Gadgets have life spans and naturally wear and tear over time. This also depends on your usage. All sales are final. Unit replacement due to change of color or product model indecision is not possible.

Basis for warranty

Please do not lose the warranty slip given to you upon purchase. No warranty slip, no warranty policy applies – this verifies that you bought the item with that specific serial number from us. No technical support is available for items bought outside of Kimstore. Refer to the warranty indicated in the item’s description on the website only. Kimstore does not reissue or keep your information from the warranty slip; it is the customer’s duty to store this form in a safe area.

For items past warranty period

Items past their warranty period can still be diagnosed and repaired if possible. The customer however shall shoulder expenses for parts, labor, and shipping.

Charges

To keep up with global economic challenges, Kimstore.com will be charging an additional Processing Fee on orders starting November 8, 2023. A small fee amounting to 2.5% of the entire order will be automatically computed and added at checkout. The fee will also reflect on your delivery receipt.

Payment Options

Installment

Installment payments are available through Billease, Atome, and options provided by GCash and Maya.

CREDIT CARD/DEBIT CARD via Visa, Mastercard, Paymaya or Paymongo

For Credit Card and Debit Cardholders, we accept one-time straight payments via Paymaya and Paymongo. Just choose “Online Payment” upon checkout for guided instructions on how to proceed with your payment.

E-WALLET thru GCash, GrabPay, and Maya (formerly PayMaya)

GCash payments are only done through QR Code. Kimstore does not accept GCash transfers via mobile number.

NON-BANK PAYMENTS OPTIONS

Non-Bank payment options can be made via Cebuana Lhuillier

CASH ON PICK-UP

Cash on Pick-up are available thru Technopop partner stores with minimum reservation fee of Php 500.00

CASH ON DELIVERY

Order now and pay when your item arrives at your front door! Please note that we have limited a maximum of Php 20,000 purchase limit for Cash-on-Delivery (COD) transactions for Metro-Manila and provincial areas.

BANK TRANSFER/DEPOSIT

Bank transfer can be made via local banks listed below: PNB, BDO, UnionBank.

Returns and Replacements

When you receive your order, please take a video of your unboxing and make sure all items in your order are received and have no external defects. If Kimstore does not receive any report of external defect within twenty four (24 hours) from receipt of your item it means that you received it free from external defect. Documenting your receipt and unboxing can help in case of disputes with the courier or other problems with your order.

Send us an email at customercare@kimstore.com. You can also call/text +63 917503-8887 (Globe, Whatsapp, and Viber), +63 922-8859799 (Sun), and +63 908-8869799 (Smart). We can also attend to your needs via our official social media channels.

By purchasing at Kimstore, you agree and accept the warranty and repair policies as stated above.

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