Got questions about your order gadget? Delivery details or simply want to ask a question about your transaction with Kimstore? Check out our list of Frequently Asked Questions people ask in our community!
DELIVERY INQUIRIES
METRO MANILA DELIVERIES
Yes, we have deliveries within Metro Manila only due to the enhanced community quarantine. Give us 1-3 business days to process your orders.
Note: We cannot deliver on locations in Metro Manila that are under total lockdown.
PROVINCIAL DELIVERIES
Deliveries in the provinces are currently on hold because of the implemented ECQ. We will ship your orders 1-3 business days after the ECQ has been lifted.
DELIVERY FEES
Additional PHP 149 is asked from the customers for the delivery fee.
Note: This is for Metro Manila orders only.
CASH ON DELIVERY (COD) NOT AVAILABLE
For COD, it is temporarily suspended because of the current ECQ in Luzon. Our partner couriers that deliver via COD are currently not operating.
We recommend payments via online bank transfer, GCash, GrabPay and DragonPay as a precaution and also to protect our delivery partners during transaction.
On the other hand, we can ship your order via on-demand delivery services (Grab, Angkas, Lalamove) with the fixed delivery fee of PHP 149.
HOW TO ORDER?
There are two ways to order.
- Via www.kimstore.com (our official website); or
- Via filling out the order form: https://bit.ly/34K2HwE
CREDIT CARD PAYMENTS
1. We accept credit card payments via PayMaya. HOW?
2. Go to our website: www.kimstore.com
3. Select the product that you want to purchase
4. Add to cart
5. From the payment options, select Online Payment > PayMaya
Note: Installment payments via PayMaya is NOT AVAILABLE. Straight payments via credit card only.
Another option is to pay via PayMongo. How?
1. Fill-out this form: https://bit.ly/34K2HwE
2. Select pay via credit card on the payment options.
3. Wait for our email confirmation and instructions including the unique link wherein you can pay for your orders.
DEBIT CARD/GCash/GrabPay/OTC/CEBUANA/M LHUILLIER PAYMENTS
1. Fill-out this form: https://bit.ly/34K2HwE
2. Select pay via DEBIT CARD/GCash/GrabPay/OTC/CEBUANA/M LHUILLIER PAYMENTS on the payment options.
3. Wait for our email confirmation and instructions including the unique link where you can pay for your orders.
INSTALLMENT PAYMENTS
Our installment payment options are currently ON HOLD.
HOW LONG SHALL I WAIT FOR MY ORDER?
Upon payment verification, kindly give us 1-3 business days to prepare and deliver your orders.
DEFECTIVE ITEMS
First, we want to apologize if you received a defective item from us. You can fill out this form to escalate: https://kimstore.com/kimstore-technical-concerns
IGNORED MESSAGES / LATE RESPONSES
We apologize if there's a delay in response as we are processing confirmed orders first and delivery bookings might take some time. We promise to assist you shortly and sorry for the inconvenience. Thank you.
