Kimstore Website FAQs

Ordering from Kimstore is as easy as 1-2-3! Just follow these steps:

Create an account HERE. Search for the item or browse until you find something you like. Choose the color and model that you like, and press ADD TO CART. Fill out the details and choose the payment method you prefer.

Yes, all products sold at Kimstore are brand new, sealed, and original! We take authenticity seriously. We do not sell counterfeit items.

All items are denominated in Philippine Pesos.

Here at Kimstore, we value our customers and understand the need for after-sales support. Unlike other fly-by-night online gadget stores, we stick to our warranty policies. By purchasing at Kimstore, you agree and accept the warranty and repair policies clearly stated below:

IMPORTANT NOTES

  • The date of purchase is considered as the first day of warranty period.
  • 7 days replacement upon purchase is available.
  • Gadgets have life spans and naturally wear and tear over time.
  • Some brands are also sturdier and more well built, while some give up earlier. This also depends on your usage.
  • All sales are final. Unit replacement due to change of color or product model indecision is not possible.

BASIS FOR WARRANTY

  • Please do not lose the Warranty Slip given to you upon purchase.
  • No warranty slip, no warranty policy applies – this verifies that you bought the item with that specific serial number from us.
  • No technical support is available for items bought outside of Kimstore.
  • Always refer to the warranty indicated in the item’s description on the website, not what’s in the box upon purchase.
  • We do not reissue or keep your information from the warranty slip; it is the customer’s duty to store this form in a safe area.

OUR TECHNICAL PERSONNEL

  • All Kimstore technical team members are well-equipped, licensed and certified technicians capable of doing everything from assessing conditions, simple software updates to the most difficult tasks.

FOR ITEMS PAST WARRANTY PERIOD

  • Items past their warranty period can still be diagnosed and repaired if possible. The customer however shall shoulder expenses for parts, labor, and shipping. 

Kimstore accepts a host of hassle-free payment options for everyone!

INSTALLMENT via Billease and Atome

CREDIT CARD/DEBIT CARD via Visa, Mastercard, Paymaya or Paymongo

  • For Credit Card and Debit Cardholders, we accept one-time straight payments via Paymaya and Paymongo. Just choose “Online Payment” upon checkout for guided instructions on how to proceed with your payment.

E-WALLET thru GCash, GrabPay, and Maya (formerly PayMaya)

  • GCash payments are only done through QR Code. Kimstore does not accept GCash transfers via mobile number.

NON-BANK PAYMENTS OPTIONS via Cebuana Lhuillier

CASH ON PICK-UP thru Technopop partner stores with minimum reservation fee of Php 500.00 

CASH ON DELIVERY

  • Order now and pay when your item arrives at your front door! Please note that we have limited a maximum of Php 20,000 purchase limit for Cash-on-Delivery (COD) transactions for Metro-Manila and provincial areas.

BANK TRANSFER/DEPOSIT via local banks listed below:

  • PNB
  • BDO
  • UnionBank

Same Day Delivery is currently only available within Metro Manila. Same Day Delivery is on payment first before delivery policy. The delivery rate is based on the rates provided by our courier partner Grab Express via their Grab Express App. Payment can be settled via GCash, or Bank Transfer through Instapay at BDO or Unionbank.

You can send your proof of payment to payments@kimstore.com together with the Purchase Order Number.

Make payments easier and more affordable with Atome Installment. Just select Atome at checkout and Atome will split your bill into 3 equal payments. Make the first payment at checkout, and make the next payments 30 days apart with 0% interest and no hidden charges. Limits depend on your registered payment method on Atome with up to Php15,000 for debit and up to Php50,000 for credit card.

For more info, go to: https://www.atome.ph/

We’ve partnered with BillEase Buy Now, Pay Later to provide you with a cardless credit at checkout. First time BillEase users can avail installment payment options on orders up to ₱40,000, with multiple options on how many installments and downpayment. 

Learn more by going to: https://billease.ph/

Our delivery lead time for Metro Manila is 2-4 business days; For Luzon Area, 5-7 business days; and for Visayas and Mindanao, it is 7-10 business days. Please note that delivery times can be affected by extreme weather conditions, seasonal demand peaks, and other factors. Refer to your tracking number to see where your package is. For unusual circumstances, please contact customer service.

Kimstore.com’s trusted partner couriers are Entrego, Gogo, and Grab Express.

Delivery through LBC can be considered as an alternative on a case-to-case basis. If your location is not within the serviceable area of our main partner couriers. However, shipping fees will be according to LBC rates and payment must be settled first before delivery. Cash On Pickup is currently not available thru LBC.

Congratulations on your purchase! All items shipped out by Kimstore are double-checked to make sure they are complete and in pristine condition. 

When you receive your order, please take a video of your unboxing and make sure all items in your order are received. Documenting your receipt and unboxing can help in case of disputes with the courier or other problems with your order. 

Kimstore follows returns and replacements as outlined by Republic Act (R.A.) 7394 or the Consumer Act of the Philippines. Only defective products can be returned or exchanged. Customers who change their mind are not entitled to a refund or exchange. If you received a defective item, please contact: customercare@kimstore.com with the following details:

  • Order Number
  • Photo/Video of Defective Item
  • Delivery Note/Warranty Receipt
  • Short description of concern

Contact Details

Send us an email at customercare@kimstore.com. You can also call/text +63 917503-8887 (Globe, Whatsapp, and Viber), +63 922-8859799 (Sun), and +63 908-8869799 (Smart). We can also attend to your needs via our official social media channels:

These are the only OFFICIAL channels of Kimstore.com. Please report fraud/fake accounts.

Kimstore is an e-commerce retail company. The website exists in cyberspace’s 1s and 0s. We do not have a physical store but you can try the omni-channel shopping experience with our partner stores TechnoPop and online at:

You can order from Kimstore.com 24 hours a day, 7 days a week! Meanwhile, Customer Support lines are open 8:00 AM to 10:00 PM Mondays to Saturdays, and 08:30 AM to 06:00 PM on Sundays.

As a policy, as soon as we have sent your package for shipping, the tracking number will immediately be sent to you via email and SMS within 24-48 hours after checkout. You may also contact us at orders@kimstore.com if you still haven't received the tracking number. Keep your tracking number secure and private.You can also track your order thru this link: https://www.kimstore.com/apps/parcelpanel

Pre-orders are only available on a case to case basis. Pre-orders are available with a reservation fee required. For further assistance, contact us orders@kimstore.com or to our active hotline numbers call/text +63 917503-8887 (Globe), +63 922-8859799 (Sun), and +63 908-8869799 (Smart)

We currently don't serve international orders on a large scale. You may get in touch with us if you need help with orders of this nature as we can work out a plan for your order.

You can order from outside of the Philippines provided the item will be delivered to a Philippine address. 

Yes, we’d love to hear your ideas and proposals. Send us the complete details at hello@kimstore.com and we'll get back to you as soon as possible.

Customer support

Email: customercare@kimstore.com

Globe +63 917 503 8887

Sun +63 922 855 9799

Smart +63 908 886 9799