At Kimstore, we want every Filipino to enjoy a smooth and hassle-free tech shopping experience. Each product you purchase is carefully inspected, packed, and handled by our Quality Control team — but if something doesn’t go as expected, we’ll make it right.

You may request a return or replacement if your item meets any of the following conditions:

• Factory Defect or Malfunction — The product does not work as intended upon unboxing.
• Wrong Item Received — The product delivered is different from what was ordered.
• Damaged During Transit — The item arrived broken, scratched, or physically damaged.
• Incomplete Package — The order arrived with missing parts, accessories, or inclusions.
  

💡 Please note: Returns due to change of mind, wrong color preference, or buyer’s remorse are not covered under this policy.

• Requests for return or replacement must be filed within seven (7) calendar days from the date of delivery.
• For brand warranty claims, the coverage period may vary depending on the manufacturer’s specific terms and conditions (e.g., Apple, Samsung, Sony, Xiaomi, and other partner brands).
• After the 7-day return window, all concerns will be processed under the manufacturer’s official warranty service.
  ⚠️ Always refer to the Warranty Terms & Conditions printed on your official Kimstore sales invoice or receipt for full details of your product’s coverage.

Refunds will be processed only after the returned item has been received and inspected by our Quality Assurance team.

Most products sold on Kimstore come with official manufacturer warranty coverage, serviced by authorized repair centers such as:

• Apple Authorized Service Centers
• Samsung Service Centers
• Sony, Acer, Asus, Xiaomi, Tecno, and Infinix Authorized Partners

Warranty duration and inclusions vary per brand (typically 6 to 12 months).
🧾 Please refer to your product’s warranty card and your Kimstore receipt for specific coverage details, terms, and conditions.
Any unauthorized repairs or modifications will void the warranty.

For hygiene and fairness, certain items cannot be returned or replaced once opened unless proven defective upon receipt:

• Screen protectors, cables, and small accessories
• Earphones, headphones, or any in-ear audio device
• Software, digital codes, and downloadable content

Items damaged due to misuse, negligence, or unauthorized repairs

At Kimstore, your trust is our biggest reward. Whether you’re from Metro Manila, Luzon, Visayas, or Mindanao, our goal is to provide a safe, fair, and sulit experience from purchase to after-sales support.

If you ever encounter a concern, know that we’re here to help — quickly, honestly, and with care.

Need more help?
📞 Visit our Need Help Page or message us directly on Facebook Messenger.