Kimstore follows returns and replacements as outlined by Republic Act (R.A.) 7394 or the Consumer Act of the Philippines. Only defective products can be returned or exchanged. Customers who change their mind are not entitled to a refund or exchange. If you received a defective item, please contact: customercare@kimstore.com with the following details:

• Order Number
• Photo/Video of Defective Item
• Delivery Note/Warranty Receipt
• Short description of concern

Kimstore will not provide unit replacement for reasons unrelated to defects in the product. Refunds and/or replacements are not applicable for customers who had a change of mind or bought the wrong product.

STANDARD SHIPPING

Our delivery lead time for Metro Manila is 2-4 business days; For Luzon Area, 5-7 business days; and for Visayas and Mindanao, it is 7-10 business days. Please note that delivery times can be affected by extreme weather conditions, seasonal demand peaks, and other factors. Refer to your tracking number to see where your package is. For unusual circumstances, please contact customer service.

TRACKING YOUR ITEM

As a policy, as soon as we have sent your package for shipping, the tracking number will immediately be sent to you via email and SMS within 24-48 hours after checkout. You may also contact us at orders@kimstore.com if you still haven't received the tracking number. Keep your tracking number secure and private.You can also track your order thru this link: https://www.kimstore.com/apps/parcelpanel

SAME DAY DELIVERY

Same Day Delivery is currently only available within Metro Manila from Mondays to Saturdays. Same Day Delivery is on payment first before delivery policy. The delivery rate is based on the rates provided by our courier partner Grab Express via their Grab Express App. Payment can be settled via GCash, or Bank Transfer through Instapay at BDO or Unionbank.

COURIER PARTNERS

Kimstore.com’s trusted partner couriers are Air21, Airspeed, Gogo, and Grab Express. Delivery through LBC can be considered as an alternative on a case-to-case basis if your location is not within the serviceable area of our main partner couriers. However, shipping fees will be according to LBC rates and payment must be settled first before delivery. Cash On Pickup is currently not available thru LBC.

ORDERS OUTSIDE OF THE PHILIPPINES

We currently don't serve international orders on a large scale. You may get in touch with us if you need help with orders of this nature as we can work out a plan for your order. You can order from outside of the Philippines provided the item will be delivered to a Philippine address.

For products available for PRE-ORDER basis. Please allow 5-14 business days before fulfillment. For further assistance, contact customercare@kimstore.com or at Kimstore hotline numbers.