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When you receive your order, please take a video of your unboxing and make sure all items in your order are received and have no external defects. If Kimstore does not receive report of external defect within twenty four (24) hours from receipt of your item it means that you received it free from external defect. Documenting your receipt and unboxing can help in case of disputes with the courier or other problems with your order.
Send us an email at customercare@kimstore.com. You can also call/text +63 917503-8887 (Globe, Whatsapp, and Viber), +63 922-8859799 (Sun), and +63 908-8869799 (Smart). We can also attend to your needs via our official social media channels
By purchasing at Kimstore, you agree and accept the warranty and repair policies as stated above.