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Fight Credit Card Fraud!

by Kimstore Customer Care 21 Dec 2022

Kimstore only sells original and authentic items and has been fighting scammers since 2006. Don’t let them ruin your shopping experience!


Stay safe while shopping this holiday season. Here are some things to watch out for and a checklist of our official channels!


Social Engineering and Phishing

Social engineering is how suspicious people target your personal information and other details that can help with assuming a stolen identity. Local examples include budol-budol gang, and the hypnosis crime trend in the 90s and 00s. Scammers use in-person interaction and social tricks to trip up security measures and disclose sensitive information.


Although precautionary measures and security software and protocols can help stop phishing, the best defense against it and social engineering is awareness. 


Fake Accounts

Here's something we’ve all encountered on social media at one point or another. Businesses, private people, anyone can be impersonated on social media and other platforms. Misinformation usually follows shortly. 


Spoofed Text Messages

Ever wonder why you’re getting suspicious text messages but the sender is listed as a company you trust? Scammers have found ways to masquerade as a trusted source instead of unknown numbers.


Hopefully, the SIM Registration Law accomplishes its mission in curbing and possibly eliminating scams through SMS.


Stay Alert!

There are more scams to look out for so keep your eyes and ears peeled! Kimstore.com will NOT initiate calls, SMS, emails, or chats to ask for your account details. If you receive a call, email, or SMS from an unknown and unverified source: Be alert and do not believe everything you are told. Do not give your email address, mobile number, passwords, or Card Verification Value (CVV), the 3-digit code found at the back of your card, and other confidential information.


Online Shopping safety has always been a priority at Kimstore.com. it should always be your priority too! Kimstore staff or representatives will not ask for your password or bank account information. You shoudnt share it with anyone either!


Beware of Fraud Accounts and Use Trusted Payment Methods

Finish your transaction by using the chosen payment method upon secure checkout. Do not accept payment options provided anywhere else.


Our authorized Kimstore Payment Methods for Credit Card: PayMaya, Paymongo


For installment: Billease, Tendopay, Plentina, Atome


For Online Payment and Bank Transfers: GCash, Metrobank (072-707251809-4), BDO (00045022-7200), Unionbank (0000-1012-1821), PNB (163270000898), and Dragonpay.


Order only from official Kimstore shops 


Official Kimstore social media accounts 


You may also contact and inquire through our official Viber and WhatsApp at +63 917 503 8887


Don’t accept any messages claiming they are ‘Kim Lato’, ‘Ninang Kim’, or from any other account claiming they are a representative of Kimstore. 


To keep your personal info secure, use your personal account only when ordering items. 


No one else is authorized to place an order on your behalf. For assistance on orders, contact: orders@kimstore.com.


Got a shady text or email? Report it to our official Kimstore hotlines right away: Globe: +63 917 503 8887,  Smart: +63 908 886 9799,  Sun: +63 922 8859 799 or send a report via Kimstore.com HERE


For gadgets and electronics, get it at Kimstore!
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Terms & Conditions
Terms and Condition

Warranty

The date of purchase is considered as the first day of warranty period. Gadgets have life spans and naturally wear and tear over time. This also depends on your usage. All sales are final. Unit replacement due to change of color or product model indecision is not possible.

Basis for warranty

Please do not lose the warranty slip given to you upon purchase. No warranty slip, no warranty policy applies – this verifies that you bought the item with that specific serial number from us. No technical support is available for items bought outside of Kimstore. Refer to the warranty indicated in the item’s description on the website only. Kimstore does not reissue or keep your information from the warranty slip; it is the customer’s duty to store this form in a safe area.

For items past warranty period

Items past their warranty period can still be diagnosed and repaired if possible. The customer however shall shoulder expenses for parts, labor, and shipping.

Charges

To keep up with global economic challenges, Kimstore.com will be charging an additional Processing Fee on orders starting November 8, 2023. A small fee amounting to 2.5% of the entire order will be automatically computed and added at checkout. The fee will also reflect on your delivery receipt.

Payment Options

Installment

Installment payments are available through Billease, Atome, and options provided by GCash and Maya.

CREDIT CARD/DEBIT CARD via Visa, Mastercard, Paymaya or Paymongo

For Credit Card and Debit Cardholders, we accept one-time straight payments via Paymaya and Paymongo. Just choose “Online Payment” upon checkout for guided instructions on how to proceed with your payment.

E-WALLET thru GCash, GrabPay, and Maya (formerly PayMaya)

GCash payments are only done through QR Code. Kimstore does not accept GCash transfers via mobile number.

NON-BANK PAYMENTS OPTIONS

Non-Bank payment options can be made via Cebuana Lhuillier

CASH ON PICK-UP

Cash on Pick-up are available thru Technopop partner stores with minimum reservation fee of Php 500.00

CASH ON DELIVERY

Order now and pay when your item arrives at your front door! Please note that we have limited a maximum of Php 20,000 purchase limit for Cash-on-Delivery (COD) transactions for Metro-Manila and provincial areas.

BANK TRANSFER/DEPOSIT

Bank transfer can be made via local banks listed below: PNB, BDO, UnionBank.

Returns and Replacements

When you receive your order, please take a video of your unboxing and make sure all items in your order are received and have no external defects. If Kimstore does not receive any report of external defect within twenty four (24 hours) from receipt of your item it means that you received it free from external defect. Documenting your receipt and unboxing can help in case of disputes with the courier or other problems with your order.

Send us an email at customercare@kimstore.com. You can also call/text +63 917503-8887 (Globe, Whatsapp, and Viber), +63 922-8859799 (Sun), and +63 908-8869799 (Smart). We can also attend to your needs via our official social media channels.

By purchasing at Kimstore, you agree and accept the warranty and repair policies as stated above.

this is just a warning
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